- Our standard processing times is 1-2 business days (even with priority shipping) unless otherwise noted. Please note that this excludes weekends and holidays.
How can we help you?
01. When will my order ship?
02. Change/Cancel Order?
- Once an order reaches the processing stage, we are not able to cancel it or make changes. We resolve inquiries in the order they're received; therefore we cannot guarantee your order change request will be accomodated before your order is processed. This includes add-ons, swapping, and change of address. If your item needs reshipment due to an address change, customers are responsible for covering the cost of the new shipping label.
03. Can body oils/personal care items be returned?
- Due to safety and hygiene reasons, we don’t accept returns on personal care items like body oils, scrubs, soaps, or perfumes. These products go directly on the skin, so once they’re opened, we can’t resell or reuse them. If you have any questions or concerns before ordering, or after feel free to reach out at info@sensationaldeluxe.com — we’re happy to help and always willing to work with our customers!
04. Lost/Damaged Package?
- We understand the inconvenience and frustration that comes with lost, and damaged packages. Unfortunately once a package is shipped, all issues must be directed to the carrier. However if the issue is due to damaged, missing, or incorrect items please reach out to us @ info@sensationaldeluxe.com. Please confirm shipping address at checkout. We are not responsible for lost or stolen packages.
05. Unsatisfied?
- If you aren't satisfied with your order, please contact us @ info@sensationaldeluxe.com, with your order number and name of product(s) that you are unsatisfied with within 7 days of delivery. *Please note: refunds will not be issued and returns are not accepted because of scent preferences.
06. Fragrance Disclaimer
- Please note that scent preferences are highly personal and can vary based on individual perception, body chemistry, and expectations. While we do our best to provide accurate scent descriptions, unfortunately we cannot offer refunds or accept returns due to dissatisfaction with fragrance, due to safety and hygiene reasons. However, you’re always welcome to reach out to us at info@sensationaldeluxe.com with any concerns — we’re happy to help in any way we can.