FAQ
When will my order be shipped?
Our standard processing times is 1-2 business days (even with priority shipping). Please note that this excludes weekends and holidays.
Change/Cancel Order?
Once an order reaches the processing stage, we are not able to cancel it or make changes. We resolve inquiries in the order they're received; therefore we cannot guarantee your order change request will be accomodated before your order is processed. This includes add-ons, swapping, and change of address. If your item needs reshipment due to an address change, customers are responsible for covering the cost of the new shipping label.
Lost/Stolen/Damaged?
We understand the inconvenience and frustration that comes with lost, stolen, and damaged packages. Please reach out to us @ info@sensationaldeluxe.com with any issues, we will work together to rectify the problem.
Unsatisfied?
If you aren't satisfied with your order, please contact us @ info@sensationaldeluxe.com, with your order number and name of product(s) that you are unsatisfied with within 7 days of delivery. Returns (items sealed and unopened) can be shipped with a carrier of your choice to the address provided in your reply email. Please provide us with a tracking number via email once you have shipped the return. Refund will be issued once return items are received.
Our standard processing times is 1-2 business days (even with priority shipping). Please note that this excludes weekends and holidays.
Change/Cancel Order?
Once an order reaches the processing stage, we are not able to cancel it or make changes. We resolve inquiries in the order they're received; therefore we cannot guarantee your order change request will be accomodated before your order is processed. This includes add-ons, swapping, and change of address. If your item needs reshipment due to an address change, customers are responsible for covering the cost of the new shipping label.
Lost/Stolen/Damaged?
We understand the inconvenience and frustration that comes with lost, stolen, and damaged packages. Please reach out to us @ info@sensationaldeluxe.com with any issues, we will work together to rectify the problem.
Unsatisfied?
If you aren't satisfied with your order, please contact us @ info@sensationaldeluxe.com, with your order number and name of product(s) that you are unsatisfied with within 7 days of delivery. Returns (items sealed and unopened) can be shipped with a carrier of your choice to the address provided in your reply email. Please provide us with a tracking number via email once you have shipped the return. Refund will be issued once return items are received.